加州大学圣地亚哥分校健康中心利用 Amazon Connect 实现患者互动现代化.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.B I Z 2 1 8UC San Diego Health modernizes patient engagement with Amazon Connect Kathrina BidwellOperations Director,Care Navigation HubUC San Diego HealthChris Rall

2、oProduct Leader,Applied AI Solutions,HealthcareAWSJohn ApizSr.Solutions Architect,HealthcareAWS 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Healthcare providers risk losing 2/3 of their patients each yearof patients cite ease of navigation as a reason for switching healthcare

3、providersSource:Accenture Research Report 202489%Healthcares hidden crisis 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Scale and cost of patient engagement has become unsustainable 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Data is spread acrosstoo many

4、 systems and tools 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Technology investmentshave become too complex 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or it

5、s affiliates.All rights reserved.Amazon ConnectPersonalized,AI-native patient engagement that lets your staff focus on moments that matter the mostUnified intelligent patient experienceStreamlined operationsCost-effective scalabilityEnterprise reliability and securityP A T I E N T SH E A L T HS Y S

6、T E M SF R O N T L I N E S T A F F 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.How Amazon Connect integratesacross the patient journeyRegistration&onboardingAppointment schedulingFollow-up&wellnessPre-visit preparation Automated pre-visit questionnairesDocument upload confirma