Qualtrics：2022年教育体验管理指南（英文版）（20页）.pdf

1、Experience Experience management management for educationfor educationThe ultimate solution for The ultimate solution for managing and improving every managing and improving every key experience across educationkey experience across education2Table of ContentsExperience management for educationThe s

2、tate of experience in educationThe student experienceThe employee experienceThe research experience01020304053Experience management for educationFOREWORD4In todays ever-evolving education landscape,administrators need faster,more frequent insights to drive key outcomes like admissions,retention,yiel

3、d,graduation,and engagement.Institutions and systems also need tools and solutions to run research projects more efficiently.Schools that rise to the top in the coming years will be those that use real-time insights into every key experience to understand the end-to-end education journey;those that

4、can connect all their various data platforms together to extract previously hidden insights;and those that take action to deliver on student,employee,and stakeholder expectations.This is the practice of experience management(XM),and its designed to help you make data-driven decisions to positively i

5、mpact key outcomes in every area of education.To embrace the emerging discipline of XM means listening at each key moment in the end-to-end student journey so you can understand the drivers and barriers to progress,and so faculty and staff know when and how to intervene.It means ensuring employees f

6、eel heard,valued,and empowered to do their jobs to the best of their abilities.And for researchers,it means providing the best-in-class tools and resources to make breakthrough discoveries both at the global and institutional levels.Experience management for education5At Qualtrics,we help education