IDC & KIBO：2022年订单管理终极指南（英文版）（33页）.pdf

1、The Ultimate Guide to Order ManagementCreate the Connected Experience Your Consumers Expect with Omnichannel Fulfillment2 YOU KNOW YOUR CUSTOMER.NOW MEET THEIR EXPECTATIONS.Globally,retail eCommerce sales are expected to exceed$5.5 trillion in 20221,up from$4.2 trillion the previous year.This growth

2、 isnt slowing anytime soon,with global eCommerce sales predicted to surpass$7 trillion by 2025.The surge in online spending doesnt mean consumers arent incorporating physical stores into their shopping journeys.In fact,64%2 of consumers use a mix of both digital and physical channels(e.g.,“hybrid sh

3、opping”)when making a purchase.For many consumers,the pandemic accelerated the blending of online and ofgline shopping channels into a single shopping journey.For retailers and manufacturers,this omnichannel approach to commerce demonstrates the importance of seamless order management across all ret

4、ail touchpoints.Omnichannel order management is a key ingredient to a successful omnichannel retail strategy.It enables businesses to manage inventory,fulfill orders quickly,and provide a consistent experience no matter where a customers shopping journey begins and ends.Order management and fulfillm

5、ent factor largely into the overall experience a customer has with your brand.In this guide,we provide insight on all types of fulfillment options,the crucial role of omnichannel order management technology,and how to choose the best order management solution for your business.3 The Benefits of Omni

6、channel Order Fulfillment4 STATE OF THE INDUSTRY By 2019,nearly 90%3 of consumers said they preferred a personalized and consistent experience across all shopping channels-and that was before the pandemic forced retailers and consumers to rethink what shopping looked like amidst lockdowns,shutdowns,