旅游运营商面临的灾害风险.pdf

1、Calamity risks for Tour Operators Calamityfund and Public-private partnership in The NetherlandsWalter SchutDeputy-director ANVR (The Netherlands)The number of calamities worldwide is increasingDue to climate change,more forest fires,hurricanes,floods,etc.Also,a lot of political instability.The Tour

2、 Operator:has no control over thismust protect or even repatriate their travelclientsis liable for additional costsoften cannot insure these costsShould companies compete with each other on this point?Thats why we developed a.National Calamity FundConsumers pay 2.50 per booking(package,max 8)to the

3、CFIn case of a calamity,the tour operator arranges the necessary travel adjustments at no additional cost to the customerThe operator reports the calamity,and the CF reimburses the operator for:-Additional costs incurred-Unused vacation days of the customer-Possible repatriation of customersAn indep

4、endent committee determines what qualifies as a calamity,such as wildfires,earthquakes,hurricanes,political unrest,floods.No compensation is provided for package holidays that have not yet started!The Dutch Calamity Fund(CF)since 2000Over 25 years:-250 calamities occurred-14 million was paid out.Som

5、e calamities in 2025Practice of the Calamity FundNumber ofpassengers per calamity in 2024Practice of the Calamity FundTotal damages per year and per groupBut even the Tour Operator and CF are powerless when a normal evacuation is not possibleEarthquake Nepal(2015)Unrest in Sri Lanka(2019)Kabul Afgha

6、nistan(2021)Sudan(April 2023)Isral(October 2023)Lebanon(October 2024)What happens then in practice?Tour operators evacuate if possible(at very high costs)Unorganized travelers in the calamity area call on the government for helpPressure from family/friends on the government to re