Qualtrics：2023年全球HR高管和体验管理研究报告（英文版）（38页）.pdf

1、DATA SNAPSHOTGlobal Study:HR Executives and XMDr.Cecelia Herbert,Ph.D.,XMPPrincipal XM CatalystMoira Dorsey,XMPPrincipal XM CatalystTalia QuaadgrasSenior Research AssociateMarch Copyright 2023 Qualtrics.All rights reserved.KEY FINDINGS IN THIS REPORTTo understand the current state of experience mana

2、gement(XM)in HR,Qualtrics XM Institute surveyed 911senior leaders in HR/People Operations at companies with 1,000 or more employees about their companiesXMefforts.Highlightsfromtheresearchinclude:+HR is growing in importance around the world.Not only are HR organizations growing,with 70%of HRleaders

3、 reporting budget increases and 63%reporting headcount increases for the year,but they are alsogrowing their strategic importance.74%of HR leaders said HR is more involved in their companysstrategicinitiativescomparedtobeforetheCOVID-19pandemic.+HR leaders reported strong EX management capabilities,

4、but theres room for improvement.HRleaders rated their employee experience management capabilities as strong across the three elements oftechnology(71%),culture(69%),and skills and capabilities(73%).They still see the importance ofimproving their employee experience capabilities;84%said this is impor

5、tant for their organization to dooverthenext threeyears.+Lack of clear strategy is the top obstacle to EX success.Thirty percent of HR leaders cited lack ofclear strategy as an obstacle.Organizations with fewer than 10,000 employees were more likely to reportthis as an obstacle(32%)compared to large

6、r companies(23%).Globally,HR leaders cited misalignedincentivesandrewards andlackof critical skills asobstaclesnext most frequently.+Theres high perceived value in connecting employee and customer experience.Over four in five HRleaders said it would be valuable or extremely valuable for their organi