Officevibe：员工净推荐评分完全指南（英文版）（34页）.pdf

1、2A COMPLETE GUIDE TO THE EMPLOYEE NET PROMOTER SCORE(ENPS)When measuring employee engagement and satisfaction,the employee Net Promoter Score,or eNPS,is the metric you should use to get actionable insights.Salary is no longer the leading determining factor for employee loyalty and productivity.Emplo

2、yees want to take on new challenges,learn new skills,and know that their organization values their time and input.Collaboration,flexibility,and the companys culture also determine employee experience and retention rates.3A COMPLETE GUIDE TO THE EMPLOYEE NET PROMOTER SCORE(ENPS)Considering all these

3、factors to measure employee engagement can be challenging.However,the eNPS provides a user-friendly engagement tool you can use to analyze employee satisfaction and identify areas for continuous improvement.This guide will take an in-depth look at the employee Net Promoter Score,its scoring methodol

4、ogy,and how one single question can be a powerful springboard to measuring and improving engagement within your organization.4A COMPLETE GUIDE TO THE EMPLOYEE NET PROMOTER SCORE(ENPS)WHATS IN THIS GUIDE Measuring employee engagement:What is the eNPS?Employee Net Promoter Score ProsEmployee Net Promo

5、ter Score ConsThe employee Net Promoter Score methodologyHow to calculate the eNPS The importance of your eNPSEnsuring optimal employee satisfaction:What are good employee Net Promoter Scores?Ways to improve your employee Net Promoter Score6 13 16 17 182123 25 5A COMPLETE GUIDE TO THE EMPLOYEE NET P

6、ROMOTER SCORE(ENPS)WHATS IN THIS GUIDE(2)How often should you measure eNPS?Employee Net Promoter score benchmarkingYour reputation counts29 30 32A COMPLETE GUIDE TO THE EMPLOYEE NET PROMOTER SCORE(ENPS)6Measuring employee engagement:What is the eNPS?The employee Net Promoter Score(eNPS)is a simple w