德勤：2023年商务旅行研究报告（第三版）（英文版）（24页）.pdf

1、1Navigating toward a new normal Navigating toward a new normal The third edition of Deloittes corporate travel study indicates business travel continues to climb in the United States and Europe,but likely faces a limited upside.As trip volume increases,travel managers face high prices,tough supplier

2、 negotiations,and sustainability mandates.Deloitte Consumer Industry CenterThe Deloitte Transportation,Hospitality&Services team helps companies drive growth in the technology-driven,rapidly evolving hospitality and leisure industry.Travel and hospitality industry trends include changing customer ex

3、pectations,technology modernization,risk mitigation,and more.Learn more.Table of contents04.Introduction06.Charting the recovery:Gains continue,but buyers expect limited upside08.Growth drivers:International trips and live events lead the way11.How we work affects how we travel:WFH and video confere

4、ncing are changing travel decisions13.Cost control and contracting:Renegotiating with new needs,expectations15.Higher aspirations:Travels strategic positioning16.Sustainability:Seeking a path to greener travel18.Conclusion19.Endnotes4By many measures,1 leisure travel in the United States and Europe

5、reached preCOVID-19 levels months ago,after following consistent upward trends since the rollout of vaccines in early 2021.Corporate travel,however,has been slower to return.Decisions about these trips face an entirely different calculus,accounting for a host of factors:traveler safety and willingne

6、ss to board a flight,client interest in meeting in person,the value of attending a conference,and whether a virtual conferencing platform can replace the tripjust to name a few.The second half of 2022 was affected by competing forces:On the one hand,the world had spent several months past the peak o