GBTA：2023年企业差旅经理报告（英文版）（76页）.pdf

1、June 2023The Life and Times of a Corporate Travel Manager:Travel Manager Reflections on Their Career and the Evolving RoleMade possible by:IntroductionThe COVID-19 pandemic underscored the vital role of the corporate travel manager.Travel managers played a criticaland visiblerole developing and comm

2、unicating policies that balanced employee health against business needs.This gave them an audience with company leaders and stakeholders who until that point only had a vague idea of what the travel program actually did.While company leaders and stakeholders gained newfound appreciation for travel m

3、anagers,there has been little examination or reflection about who travel managers are and how they themselves view their role.This study aims to fill this gap.This study examines(1)who travel managers are,(2)how they entered the field,and(3)how they feel about their role and responsibilities today.I

4、t is based on a survey of travel managers who are based in the United States,Canada,and Europe,and addresses a number ofquestions including:Compensation:How much compensation do travel managers earn?Do travel managers expect to receive a significant raise this year?Demographics:What percentage of tr

5、avel managers are women?What percentage are underrepresented racial or ethnic minorities?How did travel managers enter the field?How many have previously worked for travel suppliers?Career reflections:Are travel managers happy with their career?Would they recommend becoming a travel manager?Do they

6、find their work engaging?If they could go back in time,would they still become a travel manager or pursue a different path?How travel programs are structured and how this shapes the travel managers role:How many travel managers spend all of their time on travel-related issues and how many have addit