BCG：2023生成式AI对人力资源的变革作用研究报告（英文版）（14页）.pdf

1、AUGUST 2023How Generative AI Will Transform HRThe impact of GenAI on HR|A fundamental transformation into a more strategic,value-added,insight-driven HR organizationSource:BCG analysis.Note:Pace of change will vary greatly by the starting point of the function.Transactions andoperationsAutomated pro

2、cessesSelf-service platformsStrategy and analysisFunctional HRTodayTransactions andoperationsStrategy and analysisEnterprise partnerAutomated processesSelf-service platformsFunctional HRFutureSize=Illustrative share of the workflowTransformation enabled by:Dramatically increased self-service Product

3、ivity and experience enhancements across hire-to-retire processesTruly personalized and always-on delivery of HR servicesA comprehensive data-driven talent ecosystem to power people decisions and workforce transformationOutcomeIncrease in strategic roles supporting the business,including a specific

4、role in transforming the enterpriseTrend examples|How these trends are driving results for HR teamsSource:BCG analysis.Self-service and open-access informationKey impactsof GenAITech-enabled,more personalized and productive hire-to-retire processes Fewer clicks,more answers Better,more conversationa

5、l chatbots with new GenAI capabilities Faster resolution of employee Q&As Consumer-grade tech paired with HR professionals who can invest more time in moments that matter More personalized and responsive interface,such as nudges or L&D offered within a work rhythmExampleresultsreduction in employee

6、request approval time40%cost savings to deliver high-quality L&D video content60%Use case examples|Create data-driven and tech-enabled recruiting and onboardingSource:BCG analysis.Content creation for roles Auto-generate dynamic,targeted job descriptionsand postings Flag any bias in language Create