GBTA & FCM Consulting：旅游项目技术的演变白皮书（英文版）（24页）.pdf

1、The Evolution ofTravel Program Technology CONTENTSIntroduction 3Key Highlights 4TMCs and managed travel programs 5TMCs and the technology experience 8Technology strategy and travel manager expectations 9Travel technology adoption 13Travel technology:a closer look 15Dashboarding 16TMC Mobile Apps 17S

2、ustainability 18NDC 19Artificial Intelligence(AI)20Summary 21Methodology&About 22-23Table of 3The Evolution of Travel Program Technology1.How has technology transformed the role of the travel manager and TMC:How technologically savvy are travel managers?How has technology changed the role of a trave

3、l manager?Are travel managers satisfied with the technology used by their program?2.Travel management companies:What are the most important factors when choosing a travel management company(TMC)?Do travel managers give more weight to technology than other considerations such as customer service or f

4、ees when selecting a TMC for their company?What are the biggest strengths and Introduction As the world starts to climb out from the pandemic and resume more routine norms in terms of work,companies and offices are opening and employees have begun to return to business travel But as the business tra

5、vel industry recovers,headwinds such as inflation,COVID-19 infection spikes,and lockdowns are impacting the global economy,which in turn impacts the industry Yet despite these headwinds,companies are moving forward to strengthen their travel programs to include changing or updating travel policies,a

6、ssessing technology needs after,and revisiting suppliers(including travel management companies or TMCs).This study explores how has technology changed(a)the travel managers role and(b)travel program-TMC relationships.It is based on a survey of North American,European and Asia-Pacific travel managers