Currencycloud：金融服务中的弹性捆绑（英文版）（22页）.pdf

1、ELASTIC BUNDLING IN FINANCIAL SERVICESINDUSTRY TRENDS RELATED TO BUNDLED PRODUCTS AND SERVICESTHE VIEW FROM CONSUMERS&BUSINESS LEADERS1FOREWORDThe current economic environment and uncertainty of the last year has certainly presented many businesses and consumers with challenges-but it has also offer

2、ed immense opportunity as well.For financial service providers willing to be bold,seizing opportunities has resulted in growth and reward.Yet to be able to capitalize when opportunities present themselves,business leaders require insight to be able to make informed decisions.A key trend that has exi

3、sted for decades is the bundling and unbundling of financial services.It may be in fashion for a number of years to go to one provider for all your financial needs,then fast forward five years and the trend flips as we see niche providers popping up,specializing in specific financial products.We cal

4、l this phenomenon the elastic bundling of financial services and products.Weve pulled together this report to shed light on what is driving this trend,where it is headed in the future,where the opportunity exists,and what consumers really think about the financial services they need and the provider

5、s who enable them.Weve surveyed over 10,000 consumers globally,and over 1,000 business leaders across Europe,North America,and Asia to find out whats really happening when it comes to providing financial services.The data in this report reveals a number of interesting insights;a large proportion of

6、businesses in the financial services space already consider themselves one-stop shops,with more than two-thirds of financial service providers offering an extensive suite of services.However,consumer behavior suggests that many are not yet acting as one-stop shops for their consumers;add to that,onl