Digital Commerce 360：2023年度订单履约报告（英文版）（38页）.pdf

1、RETAILCOMMERCE 360THE ANNUAL FULFILLMENT REPORTOCTOBER 2023Compliments of Copyright 2023 Digital Commerce 360&Vertical Web Media LLC.All rights reserved.Content published July 2023.RETAILCOMMERCE 360SPONSOR ARTICLESMelissa 8Capturing correct address data quickly paves the way to fulfillment successV

2、argo 14Better technology integrations lead to more efficient fulfillment processes,happier customersFluent Commerce 19Inventory accuracy across the entire customer journey allows retailers to deliver better experiencesSaddle Creek 24How can fulfillment systems help deliver an optimal customer experi

3、ence?OVERVIEW:TRENDS 3Free shipping 5Returns 7CONVENIENCE:OMNICHANNEL VS.SAME-DAY DELIVERY 10Omnichannel growth slowed 10Consumers prefer convenience 12Same-day delivery grows 16WHAT ARE 4PLS 21Palouse uses 4PL to cut costs 214PL explanation 22When outsourcing makes sense 23THE SHOPPER SPEAKS 26 Cop

4、yright 2023 Digital Commerce 360&Vertical Web Media LLC.All rights reserved.Content published July 2023.RETAILCOMMERCE 360OVERVIEWFree shipping options by merchant type 6CONVENIENCEShare of Top 1000 retailers offering BOPIS and curbside pickup by merchant type 9Which of the following activities were

5、 part of your online shopping behavior over the past 6 months?10Consumers use more omnichannel options in 2023 11Shipping speed options offered,by merchant type 12Shipping speed options offered,by category 13THE SHOPPER SPEAKSHow satisfied are you with the deliveries of your online orders over the p

6、ast six months?19A four-year look at satisfaction scores of eight or higher 19 CHARTSWhich of the following have been part of your online order experiences relative to your shopping cart and beyond in the past six months?21Which of the following shipping and subsequent return scenarios havebeen part