KLAS Research：2023年端到端收入周期外包报告（英文版）（37页）.pdf

1、Performance Report|September 2023End-to-End Revenue Cycle Outsourcing 2023Pursuing Financial and Staffing StabilitySegment Insights1Executive Insights2Expanded Insights11Client Interview Details14Table of ContentsExecutive InsightsAftershocks of the COVID-19 pandemic have made it difficult for hospi

2、tals and health systems to control costs and find and retain the right staff.In an effort to achieve stability,healthcare executives are looking to external partners for help,including end-to-end revenue cycle outsourcing(RCO)firms.Though organizations have similar motivations for partnering with an

3、 RCO firm,not all firms take the same approach to meeting clients needs.This report examines the performance of end-to-end RCO firms,reasons provider organizations outsource their revenue cycle,why they chose the firms they did,and the models and approaches of these firms.End-to-End Revenue Cycle Ou

4、tsourcing 2023Pursuing Financial and Staffing StabilityThis report includes insights from two data sources:(1)interviews with 19 organizations regarding satisfaction with their end-to-end RCO firm over the last 12 months and(2)in-depth conversations with 8 provider executives whose organizations hav

5、e announced partnerships with large end-to-end RCO firms in the past 24 months.Optums RCO contracts are often part of larger organizational decisions that also involve technology and services outside of RCO.As a result,Optum RCO clients have difficulty separating their specific revenue cycle experie

6、nce from their broader Optum outsourcing experience.Optum is therefore excluded from the performance insights section of this report.A Note about OptumPerformance InsightsOverall Performance and Client BaseEnsemble Health PartnersOverall performance score(100-point scale)Net patient revenue of respo