Raconteur：2024保险业客户服务的未来报告（英文版）（15页）.pdf

1、The future of customer service in insuranceTalkdesk is a global cloud contact center leader for enterprises of all sizes.Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.Our trusted,flexible,and innovative contact center platform leverages A

2、I and automation to drive exceptional outcomes for their customers and improve the bottom line.Learn more|and take a self-guided demo at Commercial Content Editor:Laura BithellProject Manager:Jorden EvansIllustration:Samuele MottaDesign:Kellie Jerrard,Colm McDermottContributors:Ben EdwardsAlthough t

3、his publication is funded through advertising and sponsorship,all editorial is without bias and sponsored features are clearly labelled.For an upcoming schedule,partnership inquiries or feedback,please call+44(0)20 3428 5230 or e-mail Publication sponsored byContents04CX factor:how the customer expe

4、rience affects the bottom line13Lifting the service ceiling:above and beyond policies and claims handling08What are the insurance industrys digital transformation priorities?06Four ways in which AI is transforming insurance11How insurers can harness the power of generative AI3R A C O N T E U R.N E T

5、Even though customers are particularly price-sensitive at present,insurers that remain focused on service quality throughout their relationship with policy-holders are more likely to retain their business at renewal times the cost-of-living crisis continues to squeeze consumers and businesses alike,

6、many people are reviewing their insurance policies to see if they might find a better deal with a different provider.Against this backdrop,its more important than ever for insurers to focus on the customer experience(CX)they provide to boost their renewal rates and maintain profitability.Thats the v