欧洲旅游委员会（ETC）：2024国家旅游局风险管控清单报告（英文版）（89页）.pdf

1、Crisis ManagementChecklist for National Tourism OrganisationsBrussels,September 2024Contents03052549Introduction Crisis Management ChecklistPhase 1PreparednessPhase 2ResponsePhase 3Recovery69Phase 4ResilienceSpecific guidelines11-121738-3940-45Steps of risk analysis in tourism Elements of a robust c

2、risis communication planA phased approach to communicationsCommunicating with different stakeholdersduring a crisis response46-48Tackling disinformation-practical actions for NTOs65-68Communicating with differentstakeholders,post-crisis(recovery phase)Examples of communication simulation75Introducin

3、g the crisis management checklist When a crisis occurs,the ultimate aim of a National Tourism Organisation(NTO)should be to provide clear structures for organising crisis response and determine a clear set of responsibilities for its employees and subcontractors that will allow for faster,more effic

4、ient reactions.Therefore,good crisis preparedness also requires NTOs to have a realistic picture of the types of crises that can occur within their countrys borders and in neighbouring countries that might affect their own country.It also involves clearing as many bureaucratic/practical obstacles ou

5、t of the way in advance as possible to allow an agile and sensitive response when a crisis occurs.This checklist guides NTOs and partners systematically.This checklist acknowledges that across Europe,there is considerable variation in how national tourism organisations are resourced and the function

6、s they are expected to provide.Why a checklist?From country to country,there are variations in:NTOs responsibilities,internal structures and competencies,Governance structures(e.g.centralised vs.federal),with different policing and civil protection structures(state vs.regional)Resourcing that allows