哈佛商业评论&NICE：2024AI助力客户服务水平提高动向调研报告（英文版）（12页）.pdf

1、Sponsored byP U L S E S U R V E YImproving Customer Service with Artificial IntelligenceS P O N S O R P E R S P E C T I V EElizabeth TobeyHead of Marketing,Digital and AINICEThe landscape of customer service has undergone a remarkable transformation in recent years.As artificial intelligence(AI)has

2、evolved,organizations are increasingly leveraging AI-powered tools to streamline processes,analyze data,and deliver personalized experiences to their customers.In association with Harvard Business Review Analytic Services,we are proud to present this comprehensive report,“Improving Customer Service

3、with Artificial Intelligence.”As a leading provider of innovative solutions,we understand the pivotal role that AI plays in reshaping customer interactions and enhancing overall satisfaction.Our association with Harvard Business Review Analytic Services underscores our commitment to staying at the f

4、orefront of industry trends and driving meaningful change in customer service.Through insightful research and expert analysis,this report sheds light on the challenges and opportunities associated with AI adoption,providing valuable insights for organizations looking to enhance their customer servic

5、e capabilities.As organizations navigate the complexities of AI implementation,addressing key considerations such as quantifiable success metrics,data security,and vendor selection is imperative.By assembling the right team,asking the right questions,and starting small with proof-of-concept initiati

6、ves,organizations can unlock the full potential of AI to drive business success.At NICE,we are dedicated to empowering organizations with the tools and knowledge needed to thrive in an AI-driven world.We believe that by embracing AI that is purpose-built for customer experience,organizations can ele