毕马威：2024年网络互助行业回顾报告：科技在行业繁荣中的作用（英文版）（24页）.pdf

1、Technologys role in a prosperous futureMutuals Industry Review 2024KPMG.com/au/mutualsreviewContentsIntroduction 03Preface 04Year in review 2024 highlights 05Key highlights from our 2024 Mutuals Survey 06KPMG insights on key topics 08 A digitised future for Mutuals 09 Enhancing Mutuals success with

2、AI,data and automation 11 Climate change exacerbating customer hardship 14 Ahead of the curve:cyber resilience for Australian Mutuals 17 Three key regulations for Mutuals to watch 20Acknowledgements 23Contact us 242024 KPMG,an Australian partnership and a member firm of the KPMG global organisation

3、of independent member firms affiliated with KPMG International Limited,a private English company limited by guarantee.All rights reserved.The KPMG name and logo are trademarks used under license by the independent member firms of the KPMG global organisation.Liability limited by a scheme approved un

4、der Professional Standards Legislation.2 Mutuals Industry Review 2024IntroductionMany commentators believe that we are at the dawn of the next industrial revolution,one that will be led by advances in technology.It is difficult to believe that ChatGPT was first released in November 2022 and ever sin

5、ce then,there would rarely have been a strategic,operational or regulatory conversation take place without generative AI being mentioned.However,for all that has been predicted about its transformative impact,making this a reality is the challenge currently facing all organisations.The economic chal

6、lenges of recent years show no sign of subsiding with continued softening economic conditions.Despite the recent high inflation levels reducing significantly over the last 12 months,there is still the need to see further and sustained reductions before the interest rate decrease cycle commences.Ther