LivePerson：2024生成式AI：人工智能如何革新客户服务与现代企业研究报告（英文版）（43页）.pdf

1、1LISTEN TO THE GENERATION AI PODCASTG e n e r at i o n A IHow AI is transforming customer service and the modern enterprise.2LISTEN TO THE GENERATION AI PODCASTTable of contentsintroductionbefore we begin,a quick recapLessons from year one with ChatGPTMake a New Years resolution about artificial int

2、elligenceWhat happens when AI replaces the traditional first jobs?How to use a maturity model to shoot for the starsBuilding a win-win customer strategyHow design can bridge the AI gap between business&consumersA Valentines Day guide to better conversations with customersSupplement the call center w

3、ith a chatbot this holiday seasonResponsible AI governance:The top 3 myths holding us backBusinesses need to bridge the“AI Gap”now to demonstrate benefits to customersCustomers dictate customer experience not the other way aroundai trendsai responsibilityhow-to guides and best practicesabout the aut

4、hors0304050917241120263136401308162343CHAPTER 1CHAPTER 2CHAPTER 3CHAPTER 43LISTEN TO THE GENERATION AI PODCASTIn a world where things seem to change day by day,one thing is certain:AI is driving the conversation.While were still at the trailhead of our journey with artificial intelligence,AI(especia

5、lly generative AI or GenAI)stands to dramatically change the business landscape over time and in some instances,it already has.Fields like healthcare,where customer data is highly sensitive and time is of the essence,have seen breakthrough technologies emerge,including gene editing and a cure for Si

6、ckle-cell disease.A radical shift in fraud detection capabilities is transforming the financial services industry.In the world of luxury retail,The RealReal is leveraging generative AI to deliver white-glove service to their consigners.Apart from ChatGPT,the first interaction many consumers have wit