凯捷（Capgemini）：2025年全球金融服务业可持续发展趋势报告（英文版）（35页）.pdf

1、January 2025Capgemini Financial ServicesTop Trends 2025SustainabilityRESEARCH INSTITUTEA qr code with black squaresDescription automatically generated Explore Top Trends 2025ExploreTop Trends 2025House with solid fillCapgemini FS Top Trends 2025Public Capgemini 2025.All rights reserved|3#FinancialSe

2、rvicesTrends2025The Capgemini FS Top Trends 2025 span three broad themesTransforming customer experience focusing on omnichannel interactions and the value of products and servicesRevamping processes,teams,solutions,and operations to run enterprises with greater agility and operational efficiency to

3、 optimize the cost of doing businessLeveraging the most modern solutions to deliver an end-to-end digital experience that transforms the value chain from design to delivery of intelligent products and servicesCustomer FirstEnterprise ManagementIntelligent IndustryHouse with solid fillCapgemini FS To

4、p Trends 2025Public Capgemini 2025.All rights reserved|4#FinancialServicesTrends2025The Capgemini FS Top Trends by sub-domain(1/3)Retail BankingWealth ManagementPaymentsOmnichannel experience:Omnichannel customer journeys boost experiences across digital platforms,contact centers,and branchesAI for

5、efficiency gains:Artificial intelligence will drive productivity by reimagining customer and employee journeysLeveraging open finance:Open finance regulations clear a path for retail banks to develop a 360-degree customer footprintESG product strategy:Banks will implement intelligent ESG product str

6、ategies and solutionsRegTechfor compliance:Intelligent RegTech solutions will reduce compliance costs and timelines,as retail banks face escalating risksFinancial literacy:Financial literacy and personal budget apps boost customer confidence and promote financial inclusionNext-gen banking:Retail ban