凯捷（Capgemini）：2025年全球金融服务业财产与意外伤害险趋势报告（英文版）（33页）.pdf

1、January 2025RESEARCH INSTITUTECapgemini Financial ServicesTop Trends 2025Property and Casualty InsuranceA qr code with black squaresDescription automatically generated Explore Top Trends 2025ExploreTop Trends 2025House with solid fillCapgemini FS Top Trends 2025Public Capgemini 2025.All rights reser

2、ved|3#FinancialServicesTrends2025The Capgemini FS Top Trends 2025 span three broad themesTransforming customer experience focusing on omnichannel interactions and the value of products and servicesRevamping processes,teams,solutions,and operations to run enterprises with greater agility and operatio

3、nal efficiency to optimize the cost of doing businessLeveraging the most modern solutions to deliver an end-to-end digital experience that transforms the value chain from design to delivery of intelligent products and servicesCustomer FirstEnterprise ManagementIntelligent IndustryHouse with solid fi

4、llCapgemini FS Top Trends 2025Public Capgemini 2025.All rights reserved|4#FinancialServicesTrends2025The Capgemini FS Top Trends in the Insurance sector by sub-domain(1/2)P&C InsuranceHealth InsuranceNiche market innovation:Carriers explore unique offers in cyber,pet,parametric,and other small marke

5、ts with potentialCustomer centricity:Carriers rebuild experiences,journeys,and offers around customers,to maximize win rates,cross-sell,and up-sellStrengthened security:Insurers invest in security capabilities to protect themselves from massive breachesBroker and agent engagement:Carriers drive dist

6、ribution partner engagement and loyalty through simple,fast,and easy experiencesProcess revolution:Artificial intelligence and Gen AI streamline processes across the value chainUnderwriting workbenches:Commercial line insurers invest in cutting-edge,robust underwriting platforms for a competitive ed