Zego：2025年物业管理营运报告（英文版）（38页）.pdf

1、2At multifamily companies,improving efficiency is a predominant topic of discussion.Thats because rising costs and expectations from renters,rent declines,and a revolving door of employees have diminished the effectiveness of traditional operating processes.Automation has emerged as a critical strat

2、egy for multifamily companies aiming to improve efficiency and scale their portfolios.By reducing time spent on repetitive tasks,operators can direct resources toward strategic growth initiatives like improving resident relationships.This report serves as a roadmap,offering insights and strategies t

3、o help multifamily leaders leverage automation to drive operational efficiencies,reduce costs,and support their expansion goals.Based on two years of proprietary survey data from over 600 multifamily operators,youll learn how companies are getting more efficient and where theres significant room for

4、 improvement.The data reveals that companies are seeing positive outcomes after implementing automation.Key survey findingsCompared to last year,fewer tasks are done using completely manual processes.And as a result,property management companies time decreased the time and money spent on administrat

5、ive tasks.This report also identifies opportunities for improvement within resident-focused operations,back-office operations,and staff retention.Opportunities to Improve Property Management OperationsResident-facing operationsBack-office operationsStaff retentionDigitize repetitive resident communi

6、cation.Communicate flexible payment options to renters to improve cash flow.Strengthen retention rates to lower delinquencies.Solidify the procedure for renters to move utilities into their name.Outsource resident utility billing to recoup costs and eliminate the workload.Improve staff efficiency an