EMC Insurance Group Inc. (EMCI) 2016年年度报告「NASDAQ」.pdf

1、TAKINGACTION2016 Annual ReportBruce G.Kelley,J.D.,CPCU,CLUPresident,Chief Executive Officer&TreasurerOur goal is to offer a rich,consistent experience to every customer and provide our stockholders with exceptional value.And we know this doesnt just happen.It takes action,dedication,innovation and a

2、 vision to be the best.For 2016,we reported a GAAP combined ratio of 97.7 percent,our third best in the past 10 years.Having been in business for more than 100 years,EMC Insurance Companies has successfully navigated many market cycles and varying economic conditions,so it was no surprise that we re

3、ported another profitable year.Entering 2016 against the backdrop of a challenging market,which included rate softening and increased competition pressuring both of our operating segments,we had to take action to lessen the impact on operations.We rely on our guiding beliefs of honesty and integrity

4、,service,teamwork and continuous improvement when we take action.VALUED PARTNER FOR OUR INDEPENDENT AGENTS We market exclusively through the independent agency system because independent agents bring real value and knowledge to the insurance process and can best represent their clients interests.We

5、rely on our agents to represent us and promote our products and services to their clients.We select independent agents who provide us with the opportunity to write profitable business within our risk appetite.Our unique branch office structure,with 16 full-service branch offices and 4 service office

6、s located strategically throughout the country,is ideal for cultivating close relationships with our agents in the 41 states where we actively write business.Our agents tell us that this is a true competitive advantage that sets us apart.We are available in person,on the phone or online anytime our