servicenow：2024年企业人工智能成熟度指数报告（英文版）（26页）.pdf

1、Impact AI:Enterprise AI Maturity Index 2024The race to put AI to work has just begunIn partnership with2Enterprise AI Maturity Index 2024 in partnership with Oxford Economics030517IntroductionAbout the researchSection 4:AI governance AI prompts concerns around the world07Section 1:AI strategy and le

2、adership1022Section 2:Workflow integration Section 5:Realizing value in AI investment1325Section 3:Talent and workforce Nonprofit organizations face a unique opportunity ConclusionCONTENTS3Enterprise AI Maturity Index 2024 in partnership with Oxford EconomicsFor many of those surveyed,AI use is stil

3、l at the experimental stage:More than one-third of executives(38%)say they have uncovered automation opportunities and are currently working to link AI objectives to their enterprise goals.A slightly smaller number(32%)are operationalizing AI to drive business objectives.Roughly one in six(18%)claim

4、s to be leveraging the full transformational power of AI.An elite cohort performs strongly across all five AI Maturity Index parameters.We call this group Pacesetters,and they all achieved a score of 50 or more on the indexs 100-point scale.These companies are much more likely to say they are transf

5、orming and innovating with AI(33%vs.14%for others).Still,the top performer in our survey scored only a 71indicating that even the most advanced organizations are still in the early stages of AI transformation.There is plenty of time for organizations that are not yet Pacesetters to close the gap.In

6、this report,we will show how Pacesetters approach AI management,investment,and implementation differently than othersand how this holistic approach to transformation yields significantly better results than those of their peers.IntroductionCompanies,nonprofit organizations,and governments face one o