客户旅程概述及定制解决方案.pdf

1、26-27NovemberThe EggBrusselsOverview of Customer Journey&Tailored SolutionsOverview of Customer Journey&Tailored SolutionsRobocoastRobocoast EDIH Service Tailoring for SMEsEDIH Service Tailoring for SMEsPirita Ihamki,Robocoast EDIH27 November 2024,The Egg,Brussels26-27NovemberThe EggBrusselsRobocoas

2、t EDIHRobocoast EDIHWHO:WHO:The Robocoast European Digital Innovation Hub(EDIH),coordinated by Prizztech Ltd,collaborates with 15 universities and six R&D entities.WHAT:WHAT:Robocoast EDIH aims to boost the manufacturing industrys competitiveness by promoting digital solutions through competence dev

3、elopment,testing,networking,and funding services.WHY:WHY:Enhancing competitiveness and achieving green growth for manufacturing SMEs is essential in Finland and Europe.Robocoast EDIH provides digitalization solutions for SMEs,with core competencies in cybersecurity,AI,robotics,and energy technology,

4、supported by a broad expert network.HOW:HOW:Robocoast EDIHs Competence Centre partners offer access to over 40 labs and testing facilities across Finland,serving as a“one-stop-shop”for SMEs to access comprehensive services and university facilities.26-27NovemberThe EggBrusselsStandard Customer Journ

5、ey for DMAStandard Customer Journey for DMAThe company contacts Robocoast EDIH online,by phone or participate events.AwarenessAwarenessWe go through by interviewing company and fill DMA.Consideration Consideration-DMADMACustomization:Customization:Tailoring services to Tailoring services to the comp

6、anys specific the companys specific needs needs Company visit and Company visit and presentation of presentation of EDIH services EDIH services Mapping funding needsMapping funding needs.We assess the companys investment willingness within one year and five years.Consultation for Consultation for Ro