Deepgram&Opus Research：2025年语音AI状况报告：企业语音AI智能体的崛起（英文版）（35页）.pdf

1、Report byPresented byState ofThe Rise of Enterprise Voice AI Agents2025Voice AI+2IntroductionWhom We SurveyedExecutive Summary-Five Key TakeawaysKey Finding 1:Voice Technology is Expanding and Becoming FoundationalKey Finding 2:The Future of Voice AI is BrightKey Finding 3:Voice AI Agents:The New Fr

2、ontier of Customer Service AutomationKey Finding 4:Flexibility Will Drive Voice AI AdoptionKey Finding 5:Compliance&Accessibility Remain Key Drivers for Use of Voice AIThe Voice LandscapeHow Widespread is Voice Technology?Current Uses for Voice TechFrom IVR to IVA:The Importance of Automating Custom

3、er ServiceAdoption of Voice AI TechnologyWhy People Implement Voice AIRegulatory Compliance and Accessibility Fuel Voice AI AdoptionThe Expected ROI of Voice AI adoptionFrom General LLMs to Fine-Tuned Voice AI34788910101111121314141516171818202122232424262628293031323334The Year of the Voice AI Agen

4、tsEnterprises Are Eager to Move from Legacy IVR to AI-Powered Voice AgentsHow Satisfied Are Businesses with Voice AI Agent Technology?Barriers to EntryVoice AI Agent Use CasesExamples of voice AI agent applications across industriesThe Voice AI Agent Features that Organizations Care Most AboutDeploy

5、ing Human-Like Voice Agents:Features Organizations Should OptimizeThe Future of Voice AIOrganizations Plan to Expand Voice AI UsageWhere Theres Room to GrowKey TrendsDesired Areas of GrowthDeepgrams Vision for Voice AI Speech-to-Speech is the FutureParting wordsAbout the ReportTable of contents3Intr

6、oductionPast surveys indicated that 2022 was the year of voice technology,while 2023 was the year of AI.Now,in 2025,these themes have converged we are in the year of voice AI technology,specifically voice agents.Advancements in Large Language Models(LLMs)have significantly enhanced the capabilities