CXG集团：2025全球奢侈品零售大变局研究报告：传统让位 体验为王（英文版）（37页）.pdf

1、Iconic Luxury Shopping Destinations 2025A CXG ReportGlobal CX Benchmark of Some of the Worlds Iconic Streets&MallsAbout the AuthorsSilvia Coleman is the VP Market Intelligence and Strategic Growth at CXG.She is a former investment banker and financial analyst with deep expertise in the luxury space,

2、having covered both the public lux-ury sector and advised brands on strategic and business development issues in the private luxury sector.Prior to joining CXG,she worked for PricewaterhouseCoopers Securities,Shattuck Hammond Part-ners and Threadstone Partners.She has lived and worked in Europe,Sout

3、h Africa and the US and brings a truly global perspective to her work.She holds a BComm(Hons)in Finance from the Univer-sity of Natal,South Africa,a Diploma in Fashion Design from Parsons School of Design,and a Masters in Management(ALM)from Harvard University.Silvia ColemanAs a VP at CXGs Data Scie

4、nce practice,Pieter manages three core departmental teams that oversee questionnaire configuration,data engineering,and insights.The integral role of these teams is to manage all the aggregated CXE data,gathered from evaluations,to then create reports for client facing teams within the Insights depa

5、rtment for benchmarking purposes.Before joining CXG,Pieter held data and analytic team management positions.Pieter HonigTianning Zhang is a CX Senior Manager leading the design,implementation,and evolution of core customer experience(CX)solutions.She works closely with luxury and premium brands to g

6、enerate actionable Voice of Customer(VoC)insights and drive experience transformation across key touchpoints.Prior to joining CXG,Tianning gained extensive experience in CX strategy and innovation,working across multiple industries in both Asia and Europe.Her cross-cultural perspective and strategic