德勤：引领GBS穿越疫情迷雾——COVID-19的影响（5页）.pdf

1、Leading GBS through atime of uncertainty Impacts of COVID19 Key considerations for GBS Leaders Key considerations for GBS leaders Initial conversations with GBS organisations have provided thoughtprovoking insights on how the market is reacting to COVID19. Key determinants of the outbreaks impact on

2、 your business: Maturity of your GBS organisation Robustness of business continuity plans Location of service delivery centres What are we seeing? Lack of readiness: Across the board, business continuity plans did not prepare adequately for an event with the global impact of COVID19. Digitisation: H

3、ighly digitised GBS organisations have seen a lesser degree of disruption to their delivery models. Shifts in mind-set: Third party vendors are being equipped with company laptops: organisations are accepting the risks that this brings. Legal implications: Normal service performance is being challen

4、ged by claims of force majeure and also by risks relating to GDPR and information security. Cash management: Disruption to collection teams and supplier payment processes have increased the incidence of errors in cash flow forecasts: coupled with a slowdown in customer payments this has negatively i

5、mpacted cash balances. True GBS: A diversified GBS model comprising regional and offshore centres with a strong digital and automation backbone is naturally more resilient and better equipped to provide business continuity. The COVID19 pandemic has led to aperiod of enormous uncertainty for business

6、es around the world. GBSorganisations face unprecedented challenges and are working hard to mitigate the financial and operational risks and the disruption to business continuity. As evidenced by the early interventions of GBS leaders, resilience and flexibility in service delivery will be key to li