Figure 9: Impact of AI on L&D sentiment, 2023-2026
igure 5 on page 6 shows that Al's three-year meteoric rise halted this year. It still dominates L&D's thinking, but we can now begin to consider a New World, where Al is no novelty, but part of the L&D landscape. What does this new, unmapped world look like? It may be too soon to tell. greater vote, but unlike in 2023, respondents did not five countries since 2022. These have been chosen because, prior to 2023, these countries always ranked these particular options above the norm. before the launch of ChatGPT. During this 'Al altered L&D's views of the world over three phases. recovery' phase, it looked as if normality had We are in the final phase now: the New World. This year, that feeling has gone. Australia and the UK launch in November 2022. Al placed second on the in the past. Sweden and lreland have reduced their vote, while the Netherlands' vote for Performance The following year, commentary about Al was impossible to avoid. It topped the survey results with an unprecedented 21.5%. Almost every other option to apply, as seen in this unprecedented, erratic lost votes in what we call the 'Al shock', see above. voting. This is the third phase: the New World. Donald H Taylor, L&D Global Sentiment Survey 2026