Figure 8： Primary benefits of AI (beyond expected ROI) — by AI maturity level*

Of note, the distinction between “more efficient efficiencies" lies in action versus result. The former refers to the operational improvements themselves, whereas cost savings are about the specific, measurable financial benefits, such as reduced expenses and While these benefits generate value, they are unlikely to satisfy investors' growing demand for larger, more continuum are more focused. Al-mature companies investments. Specifically, their top benefit is customer experience enhancements. While cost savings from process efficiencies ranks second for this group, this compared to this Initial stage group, organizations more emphasis on improved go-to-market offerings, revenue Q: What primary benefits does the organization expect from implementing Al systems beyond generating expected ROl? (Select up to thre.) * Shown: Selected benefits with meaningful differences between Al maturity levels.