ADOPTION CURVE OF SERVICENOW AI TIER (NOW PRO) VS. MICROSOFT OFFICE 365 UPGRADE AND PUBLIC CLOUD TRANSITION
scale. The chart below compares the adoption curve of ServiceNow's Al-enabled product tier tracking faster, though still within a measured, enterprise-paced adoption framework. single year, reaching $37 billion in 2025. Spend was allocated across the infrastructure layer captured more than half of all Al dollars.7 The rapid growth of application layer spend may signal that enterprise adoption is accelerating. IBM publication "Meet LDMs,the new (Al) sheriffin town" as of 2025. Data from Morgan Stanley Research report "Software Gut Check - AlIS Software" as of O2/08/2026. 7 Menlo Ventures. "2025: The State of Generative Al in the Enterprise," December 2025 8 Menlo Ventures,"2025: The State of Generative Alin the Enterprise, December 2025.